RETURNS

30 DAYS NO-QUESTIONS ASKED RETURN POLICY
WE UNDERSTAND THAT THINGS HAPPEN. PARTS ARE MISTAKENLY ORDERED, YOU END UP NOT NEEDING WHAT YOU THOUGHT OR SOMETHING DOESN'T FIT. NOT A PROBLEM, HERE AT UTENSIL REST WE ALWAYS DO OUR BEST TO SATISFY OUR CUSTOMERS RETURN REQUESTS. HERE’S A FEW THINGS TO HELP ENSURE YOUR RETURN PROCESS GOES SMOOTHLY.
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  • Any new, unaltered item can be returned within 30 days of receipt.
  • No questions asked.
  • Returns must have an Utensil Rest reference number, unauthorized returns will be refused.
  • Original freight charges will be credited. 
  • Returns require proof of purchase by referencing a valid Sales Order number or Invoice number.

1. Carefully package merchandise to avoid damage during shipment. Depending on it's condition, original packaging may not be sufficient.

3. Ship only those items for which the Utensil Rest has been issued

4. Write the customer number prominently on the outside of the package.

5. Ship package freight PREPAID (C.O.D.s will not be accepted) to:

ATT: Store Returns
American Craft and Design
425 NE 22nd Street #1209
Miami, FL 33137